Requests for assistance or information from adjusters necessary for payment team to proceed with payments on their files.
CLOSED SUBFILE
Claim # – Subfile must be reopened for in-house legal invoice to be paid
Upon completion, please respond via “Reply with history” to ensure your response is sent to the OLS Inbox. Please help us maintain our legal service level agreement by responding within 2 business days.
Hi Adjuster,
We are trying to make a legal expense payment on your claim, #24x9x09, subfile 10 (claimant Smith according to the BRS log) for $1614.08 from Law Firm Name. However, the subfile is closed.
Please reopen this subfile and ensure reserves are adequate to accommodate this payment (or specify another subfile to issue payment under) as soon as possible. Please be sure to reply to this email.
Thanks for your help!
WHICH CLAIMANT
Claim # 2X13X098 – Please advise which claimant to pay legal expense under
Hi Adjuster,
We are trying to make a legal payment on your claim – 2X13X098 for $864.45 from Law Firm Name. However, the BRS log indicates two claimants (Matt Fox // Melissa Coyote).
Can you please let us know which claimant to pay under? If the total invoice amount is to be split, please advise what amount should be paid under each claimant?
If you wish to view the invoice, it is matter #20X0 or invoice #2X0X8 in Tymetrix.
Please note all legal invoices are urgent and a reminder will be sent to you and your manager in 2 business days.
Thanks for your help!
GUIDEWIRE MATTER NEEDED
Claim #IAX018X031 – Guidewire Matter needed for legal invoice to be paid
Hi Adjuster,
We are trying to make a legal expense payment on your claim – IAX018X031 for $248 from Law Firm Name. However, a new matter must be created in the system (under Litigation there are currently no matters on this claim). Please see screenshot.
(Include screenshot)
Please open a new matter and ensure there are sufficient reserves to accommodate this payment as soon as possible. Please reply when you have done so.
Thanks for your help!
RESPONSE TO ADJUSTER: NEW INVOICE AFTER PREVIOUS ONE WAS “FINAL”
Claim #IAX092X08 – Re: Expense Reserve Must be increased for FINAL legal invoice
There are several possible reasons for post-final invoices. The most common is that the firm has found an old invoice they had never billed us for previously, after having already sent us what they thought was the final invoice.
Sometimes the file is being transferred to a new firm, so from the initial firm’s point of view, it is the final invoice (though the new firm will have additional invoices to bill). Other times, it may be a final invoice for one specific claimant on a claim, but the matter itself is still ongoing and invoices which apply to other claimants may still be outstanding.
You may always contact the law firm for further details.
Hope this helps. Thank you.
LISA SOOKRAJ 