I’m a passionate professional communicator who loves creating and improving content and design. I’m equal parts logical and creative; I love establishing processes as much as I enjoy making things pretty. I’ve been recognized throughout my career for both.
I’m also known for seeing the big picture while considering the small details. I am empathetic and collaborative. I ask the right questions to gain a solid understanding of the my content’s audience to ensure my work best meets their needs.
Industries
I’ve spent over over ten years writing, editing and organizing content for a wide range of audiences across a variety of industries:
- finance
- software
- transportation
- pharmaceutical
- publishing
- retail
- media
Technical content
Equal parts meticulous and creative, a background in research, design, support, and leadership inform my approach to technical content.
- UX content for websites
- UI text, error messages, and email content
- style guides and editorial standards
- lesson plans, tests, progress reports, and test scripts
- processes, workflows, policies, and procedures
- technical, configuration, and functional specifications
- installation and user guides
- FAQs and online help
- custom fillable PDF forms and document templates
- Standard Operating Procedures
Other content
Over the years I’ve worked on a diverse range of content, with an emphasis and focus on online content. The deliverables I’ve produced range from administrative to creative, descriptive to functional.
Strengths
LISA SOOKRAJ 